Refund policy

We want you to be happy with what you ordered. If something is not right, you have 31 days from the day your order is delivered to request a return.

To be eligible for a return, your item must be unworn and unwashed, in the same condition you received it, with the original tags attached and in its original packaging. Please include your order number or the email address used at purchase so we can find your order quickly.

How to start a return

Email us at info@trueessenceboutique.com with your order number and the item you would like to return. We will reply with the return address and step-by-step instructions. Please wait for those instructions before sending anything back, as items returned without a request cannot be accepted.

Return shipping costs

Customers are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot be responsible for parcels lost on their way back to us.

If your item arrived faulty, damaged, or is not what you ordered, we cover the return shipping and you will not be out of pocket. Just email us a photo along with your order number and we will send a prepaid label.

Restocking fees

We do not charge restocking fees. There are no restocking fees on any return.

Exchanges

Yes, we accept exchanges. If you need a different size or color, email us within 31 days of delivery and we will reserve the replacement for you and walk you through sending the original item back. Exchanges follow the same condition requirements as returns, and if the exchange is because the item arrived faulty or incorrect, we cover the shipping both ways.

Damages and issues

Please check your order as soon as it arrives. If anything is defective, damaged, or incorrect, contact us straight away with your order number and a photo, and we will make it right with a replacement or a full refund, including any shipping you paid.

Items we cannot accept

We cannot accept returns on items that have been worn, washed, altered, or returned without their original tags, or on gift cards. If you are unsure whether your item qualifies, email us before sending it back and we will tell you honestly.

Refunds

Once your return reaches us we inspect it and email you the outcome. Approved refunds are issued to your original payment method within 7 business days of us receiving the item. Your bank or card issuer may then take a further 3 to 5 business days to post the funds to your account.

If more than 10 business days have passed since we confirmed your refund and you still have not seen it, please contact us at info@trueessenceboutique.com and we will chase it up.

Cancellations

If you need to cancel or change an order, email us as soon as possible. We can usually amend an order before it is dispatched, but once it has shipped it will need to be handled as a return.

Contact Information

Store name: True Essence Boutique
Company name: GalleonWork LLC
Company Address: 1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801, United States
Phone: +1 (307) 443-6376
Email: info@trueessenceboutique.com

Monday to Friday | 9:00 AM – 5:00 PM (ET)

We aim to respond to your inquiries within 24 business hours.